A case study of Walmart Stores Inc. with SWOT,internal and external elements which add to the company success.

A contextual analysis of Walmart Stores Inc. with SWOT,internal and outside components which add to the organization achievement. IntroductionWalmart Stores Inc. is equal with low costs and name brand quality items. The organization premise of progress and establishments can't be credited to the current CEO Lee Scott however popular Sam Walton. Walmart recipe for progress just put is their relationship with customers,employees, and innovation that helps with shaping associations with their suppliers;places Walmart Stores Inc. as the top rebate retailer.History,Development, and GrowthSam Walton drove Walmart to turn into the top markdown retailer. The super partnership has disposed of top contenders, for example, Kmart and Sears to rule over the markdown retailing market. Following World War Two, markdown retailing advanced because of cheapness during the war. Walton opened the first Walmart in Rogers,Arkansas in 1962. The way of thinking Walton procured to begin Walmart started with his prior involvement with JC Penny. The way of thinking depends on conveying items dependent on quality and worth joined with ama zing client service.walmart beijingWalmart at first set out by extending in unassuming communities and picked up a notoriety at low costs as well as a family amicable organization. The offices were wide and shifted to include:family attire, toys,lawn and garden,health and beauty,household goods,crafts, fabrics,jewelry and most as of late pharmacies,electronics,tire and lube and the most recent gas stations.Sam Walton methodology was to pick up strength by profound discounting,listening and framing associations with workers and clients and guaranteeing the shopper quality product.Product is shown in a particular manner by stacking and causing to notice the eye. Development is done at a forceful level. The organization did moves deliberately by town to town and afterward on a state by state premise basically in the Southeast and Southwest initially. This system proceeded until 1991, one year before Sam Walton passing; Walmart had gained 1,573 stores situated in 35 states. Walmart had become the biggest retailer and biggest...

Didion Electric Charge and Santa Ana Winds free essay sample

Didion Text Analysis Essay In the exposition, â€Å"Los Angeles Notebook†, Joan Didion diagrams the wild impacts of the Santa Ana winds. She passes on her perspectives on the Santa Ana twists as a wild power of nature by depicting its consequences for the inhabitants and condition. The tone is exceptionally exact and clear. The general premise of the entry is the means by which the Santa Ana Winds influences the locals. What's more, it’s through her utilization of symbolism, word usage, linguistic structure, and determination of detail that she communicates her perspective on the Santa Ana Winds. From the earliest starting point of the section, Didion attempts to catch the consideration of the perusers through her utilization of uncomfortable, negative lingual authority all through the narratives. Anyway in the second 50% of the entries, Didion communicates her perspectives with logical detail. A case of the logical detail depict is the point at which she portrays the impact on nature going before the wonder. The statement is â€Å"the air conveys an uncommonly high proportion of positive to negative particles. We will compose a custom article test on Didion: Electric Charge and Santa Ana Winds or then again any comparative point explicitly for you Don't WasteYour Time Recruit WRITER Just 13.90/page She besides utilizes another statement to back up the logical case; the statement is â€Å"in any case the constructive particles are there, and what an overabundance of constructive particles does, in most straightforward terms, is make individuals miserable. † These statements show that Didion can communicate that the â€Å"Santa Ana Winds† profoundly affect the earth deductively. Also, In the â€Å"los Angeles Notebook†, Didion represents the negative symbolism by building up the breezes with humanistic characteristics. One case of the symbolism is when Didion reviews a society story that she was advised when she initially moved to Los Angeles. The story was that the local Indians would hop into the sea in of â€Å"the Santa Ana. † The specific statement was, â€Å"†¦was living on a confined sea shore, that the Indians would dedicate themselves completely to the ocean when the terrible breeze blew†¦Ã¢â‚¬  This to me shows the mental impact that accompanied breeze. Simply the sheer idea of individuals ending it all reason for wind, was the what tops off an already good thing; that the Santa Ana Winds are a malevolent power. This to me was a great case of symbolism since I could plainly picture the specific scene. In her exposition, â€Å"Los Angeles Notebook† Joan Didion needs the peruser to remove that the â€Å"Santa Ana Winds† are an unnatural power that influence people’s practices and condition (creatures, climate and so forth). It likewise underlines that the inescapable will come in the end, and how individuals will respond to it. Also, it is through the word usage and symbolism, that we see that the Santa A breezes are a fiasco that changes the whole personal satisfaction.

Where to Live in New York COLUMBIA UNIVERSITY - SIPA Admissions Blog

Where to Live in New York COLUMBIA UNIVERSITY - SIPA Admissions Blog When it comes to making the big move to the Big Apple, finding a place to live can be confusing for an incoming student. Online searching can easily bring you great prices on places but you may also be an hour away from class. Or there may be somewhere close to school but the space is limited and it’s far away from the vibrant downtown life you may be looking for. Here is a guide on where to live in New York as an incoming SIPA Student and finding the neighborhood that is perfect for YOU! Morningside Heights Morningside Heights is the neighborhood in which Columbia University resides in. It spans from west of Morningside Park to Riverside Drive and from 110th to 125th. Some of the landmarks in Morningside Heights include Morningside Park, Cathedral Church of St. John the Divine, Mt. Sinai Hospital, and Riverside Church. Pros: This neighborhood is great for anyone who is trying to live close to school. With everything from grocery stores to bars to classes being within a 15 minute walking distance, you’re close to the academic action, school happy hours, and classmate study sessions. Cons: You may feel that you’re trapped within the Columbia bubble when living so close to school. Downtown can easily take 40-50 minutes to get to. It’s also quite an expensive area. You won’t get much size for your buck in this neighborhood, the grocery stores can be fairly expensive and an average meal at a local restaurant will cost you upward of $15. Harlem Harlem, while contested where it actually begins and ends, is generally considered the large neighborhood east of Morningside Park. A historically black neighborhood undergoing gentrification, Harlem is not what it used to be but has always been a culturally rich area to live. Its major landmarks include the Apollo Theater, Sylvia’s Soul Food, El Museo Del Barrio, and the Schomburg Center for Research in Black Culture. Pros: The neighborhood has a wide range to accommodate wallets of every size. There’s top tier restaurants like Red Rooster and Minton’s Playhouse and homey, cheap and delicious eateries like Lolo’s Seafood Shack and Lolita’s Mexican Restaurant. For apartments, sizes are much bigger for much cheaper than surrounding neighborhoods. The further east and north you go in Harlem, the cheaper the prices are. There’s also a lot to do in Harlem, from theaters to museums to bars. It can accommodate anyone’s extracurricular interests. Cons: The only way to get to Columbia from Harlem is to ride the bus or to walk up the hundred stairs of Morningside Heights. Which on a day that’s too hot or too cold, can be quite miserable. Also, food in Harlem isn’t the easiest for restricted diets. Many have found it difficult to be a vegetarian or vegan in the area with many franchise fast-food restaurants and not too many options on health-based cuisine. Hamilton Heights/Manhattanville I’m bringing these two neighborhoods together into the same synopsis because they offer very similar vibes and blend together. Manhattanville and Hamilton Heights are the neighborhoods between 125th Street and 155th Street, bordering Harlem to the East and Riverside to the West. Key landmarks include City College of New York, the sub-neighborhood of Sugar Hill, Claremont Theater, and St. Mary’s Protestant Episcopal Church. Pros: Hamilton Heights and Manhattanville is within spitting distance of Columbia University. Just take a few stops down the 1 track and you’re at the campus. Prices for housing are relatively cheap in this neighborhood also. Your average 3 bedroom, 1 bath will run around $3000-$3300/month with many rent-stabilized options available. Cons: The neighborhood is very lively on the streets which can lead to a lot of noise. Also, living anywhere near the train station on W. 125th street, one of the few stations in Manhattan that is above ground, can be very loud. It may not be the ideal neighborhood for people looking for some peace and quiet. There also isn’t much to do in the neighborhood compared to its surrounding neighborhoods. Some may find it boring. Upper West Side Upper West Side is the Neighborhood between 59th and 110th and west of Central Park. Key landmarks include Lincoln Circle, the Ghostbusters Building, Julliard, and the American Museum of Natural History. Pros: This neighborhood is known for its excellent food scene, proximity to Central Park, and nighttime quietness. If you’re looking for any type of food, you can probably find it in the Upper West Side. Central Park is all but a few steps away and at night, it’s usually a very quiet area in the city. Cons: Upper West side brings a new definition of expensive, especially if you’re living below 100th street. There’s also not much of a nightlife in the area. To find your fun, you’ll most likely have to travel to Harlem or Midtown/Downtown. The area also lacks much of the New York culture one may be looking for. If you’re looking for art, museums, and exhibits, you’re on the wrong side of Upper Manhattan. Midtown Midtown is truly the heart of New York, with neighborhoods like Times Square, Hell’s Kitchen, and Turtle Bay. Midtown is the entire area of Manhattan between 34th and 59th street and where you’ll find some of your fellow Seeples. Pros: In Midtown, there is quite literally everything to do. It’s a vibrant part of the city with endless options of fun. The nightlife in Hell’s Kitchen is incredibly LGBTQ friendly. There’s also many popular food and shopping options in Times Square. The location of midtown is also perfect for anyone who wants to make a quick ride to Brooklyn or uptown. Cons: The area is tourist central so expect it to be incredibly packed and people stopping every few feet to take pictures. Because of the amount of tourism, the area is incredibly loud. Lastly, rent in the area is sky high as it’s near so much. You won’t find any housing for cheap in this area.

American Economy After The Revolution - 2655 Words

American economy after the birth of the republic was by no means simple. In fact, after winning independence from Britain in the Revolutionary War, both the vast size of our country longitudinally and the ever-changing policies of our government caused a wide variance across the nation in how citizens were able to make a living. This was mainly due to a group of factors consisting of: geography, slavery, land acquisition, the Industrial Revolution and the Transportation Revolution. Because of these factors, we can separate the American economy into three different regions: the North, the South, and the West. Before discussing the regional diversification in the American economy in the years after independence, understanding of the amount of change within the country is necessary. In the post-revolutionary era, America changed rapidly, and in huge ways. The Northwest Territory opened for settlement in 1787, creating a huge influx of population due to the fact that under the Proclamation of 1763, settlement had been banned. In response to the vast amount of territory now available for the country, Congress passed the Northwest Ordinance, opening the sale of land by government. The Ordinance also authorized the creation of three to five new states. In addition, we obtained the Louisiana Territory from France, giving us full access to the Mississippi and massive amounts of land for settlement and agriculture. This rid the nation of the looming foreign power that had been soShow MoreRelatedWhat Factors During The Colonial Period Essay1636 Words   |  7 Pagescolonial period led to American colonists declaring independence from the British Empire? Be sure to discuss the economic, political, and cultural aspects of the American Revolution. 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The first revolution, which happened between 1776 and 1789, was somewhat similar to Britain s Industrial Revolution and more political. The second phase of the American Industrial Revolution which happened from 1860 to 1900, was not only political but also was the great developmentRead MoreLiberty Overall Contracts During The Market Revolution978 Words   |  4 Pagesoverall contracts during the Market Revolution since opportunities for economic freedom and political liberty has been restricted for various groups because the new economic way of thinking amplified disparities that had already existed before the Market Revolution. The Market Revolution adversely affected the liberty of Native Americans residing within the United States because they were seen as an obstacle to the country’s economic progress. As the Market Revolution ideas of commerce and expansionRead MoreTo What Extent Did the American Revolution Fundamentally Change American Society?851 Words   |  4 PagesSeptember 24, 2012 DBQ: To what extent did the American Revolution fundamentally change American society? In your answer, be sure to address the political, social and economic effects of the Revolution in the period from 1775 to 1800. After the American Revolution, Americans, who were free of British control, started to reevaluate politics, the economy and society. After breaking away from what they thought was a corrupt and evil government, Americans changed how they wanted to govern their societyRead MoreThe Market Revolution Affected The Liberty Of Native Americans948 Words   |  4 PagesThe Market Revolution drastically increased industry in the United States. Its emphasis on economic development caused people to limit the rights of others for the sake of expansion and progress. Liberty overall contracts during the Market Revolution since opportunities for economic freedom and personal liberty have been restricted for various groups because the new economic way of thinking amplified disparities that had already existed before the Market Revolution. The Market Revolution adversely

Minimum Wage Should Be Raised - 910 Words

â€Å"No person can maximize the American Dream on the minimum wage† (Benjamin Todd Jealous). In 1938, minimum wage was created by the federal government in order to protect workers by ensuring a minimum of twenty-five cents per hour worked. Though President Roosevelt had the right idea in protecting the workforce, something needs to be done to ensure that Americans are getting a reasonable amount of money for the amount of hours they have worked. As Benjamin Todd Jealous stated, minimum wage is not enough for the average American to live on. Although many would argue against increasing minimum wage due to the possibility of heightening prices and intensifying competition, I believe minimum wage should be raised in order to stimulate the economy and create more job opportunities. Though many people, including myself, believe that the minimum wage should be increased, 1 in 5 Americans support the decision to leave federal minimum wage at $7.25. Those who support the current minimum wage argue that, instead of creating more opportunity for jobs, raising minimum wage will cause layoffs to skyrocket, thus increasing unemployment. For example, when weighing the pros and cons of raising minimum wage, Chad Halvorson, CEO and founder of When I Work, states, â€Å"If an employer has a tight compensation budget and the minimum wage is raised, it means they can no longer compensate the same number of employees at a higher rate and must make layoffs to remain within budget† (Chad Halvorson).Show MoreRelatedMinimum Wage Should Be Raised?958 Words   |  4 PagesMinimum Wage Louis Montgomery III English Composition 101 Mrs. Blackwell April 23, 2015 Minimum Wage Do minimum wage jobs help pay the bills? Do minimum wage jobs support the family? Should minimum wage be raised? Will raising the minimum wage reduce poverty? The idea of minimum wage jobs is to help people get work experience without having any skills. 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Though arguably the economy is not as sluggish and terrible as it once was, $7.65 per hour will not help those who have children, no college degree and debts to pay. It is not only Missouri that has minimum wage laws, but every other state in America has minimum wage laws in place. Both California and SeattleRead MoreMinimum Wage Should Be Raised1145 Words   |  5 PagesThe current minimum wage is $7.25, which equals two gallons of milk, one fast food meal or two gallons of gas. Can you imagine yourself working 12-hours a day and only having enough money to p ay for rent and put food on the table for your family? With working all those long hours, you can barely afford to pay your utility bills and after that you don’t have enough money or time for luxuries like clothing or vacation. You have no savings as matter of fact, you are in a huge debt and you are livingRead MoreShould Minimum Wage Be Raised?870 Words   |  4 PagesShould Minimum Wage Be Raised? Minimum wage has always been a controversial issue. Many politicians use the argument of minimum wage for their own political propaganda. Some may argue minimum wage should be raised, while others believe it will have detrimental effects on our economy if it is raised. Surprising to most people, minimum wage earners make up only a small percent of American workers. According to the Bureau of Labor Statistics, minimum wage workers make up about 2.8% of all workersRead MoreMinimum Wage Should Be Raised935 Words   |  4 PagesMinimum wage is an ongoing debate in the United States. There are some people who think that it should be raised to a higher rate and others who think that it should not. There are many different pros and cons with raising minimum wage. Minimum wage is at a balanced rate that should not be raised due to lack of skill, low education, and economic problems. Jobs that require minimum wage are created for young adults who are in college or high school. 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Minimum wage refers to the smallest amount of money a worker can legally be paid in the U.S. It was first signed into law in 1938 by President Franklin Roosevelt in order to keep workers out of poverty and as it stands, the current federal minimum wage in the U.S. is $7.25 per hour. (United States Department of Labor). Today, while some are even questioning the significance of having a minimum wage at all, others

Biology 2160 Test Questions Free Essays

Question 1 5 out of 5 points The nutrients fall into ______ classes Answer Selected Answer: 3. 6 Correct Answer: 3. 6 †¢Question 2 5 out of 5 points The most energy-rich of the nutrients is: Answer Selected Answer: 2. We will write a custom essay sample on Biology 2160: Test Questions or any similar topic only for you Order Now fat Correct Answer: 2. fat †¢Question 3 5 out of 5 points All of the following nutrients are organic EXCEPT: Answer Selected Answer: 1. minerals Correct Answer: 1. minerals †¢Question 4 0 out of 5 points Effects of physical activity on the body include all of the following EXCEPT: Answer Selected Answer: 5. all of the following are effects of physical activity Correct Answer: 1. decreased bone density Question 5 5 out of 5 points Carbohydrate and protein each contain __ calories in a gram. Answer Selected Answer: 2. 4 Correct Answer: 2. 4 †¢Question 6 5 out of 5 points The abundance of types of foods today has made it: Answer Selected Answer: 1. more difficult to plan a nutritious diet Correct Answer: 1. more difficult to plan a nutritious diet †¢Question 7 5 out of 5 points Your family always has rice available at every meal, just as it has been for every generation. This is an example of ____ of food selection. AnswerSelected Answer: 1. cultural tradition Corre ct Answer: 1. cultural tradition †¢Question 8 5 out of 5 points A study conducted in several countries where a high intake of fish and a low intake of animal fat were correlated with a low rate of breast cancer death is an example of a(n): Answer Selected Answer: 1. epidemiological study Correct Answer: 1. epidemiological study †¢Question 9 0 out of 5 points Scientists have developed a new type of margarine containing plant ingredients they think will lower blood cholesterol levels in people who use the margarine. They want to test this by having some people use the new margarine for a while and then compare their cholesterol levels with those of a group of people who use regular margarine. This is an example of what type of research design? Answer Selected Answer: 4. laboratory study Correct Answer: 3. intervention study †¢Question 10 5 out of 5 points The main purpose of the national research projects, the National Health and Nutrition Examination Surveys (NHANES) and the Continuing Survey of Food Intakes by Individuals (CSFII), is to: Answer Selected Answer: 2. determine what the nutrient and dietary intakes of the population in our country are Correct Answer: 2. determine what the nutrient and dietary intakes of the population in our country are How to cite Biology 2160: Test Questions, Papers

Case Study of British Airways

Question: Describe about the impact of factors of service process on the satisfaction level of customers in the aviation industry of British Airways? Answer: Introduction The service industry is considered to be the major contributor towards the world economy. As there is a significant rise in the competition in this segment, the market players are facing huge challenges related to the service quality, which actually satisfies the customers. According to the opinion of Luo Homburg (2007; p.135), the organization that have a high quality services for the customers in the market, actually, enjoys high success rate in the industry compared to their competitors. Thus, the current research focuses on understanding the customer service factors of aviation industry, specifically considering the British Airways. The rationale behind this current study is to understand the impact of service factors on the satisfaction level of the customers. Understanding the service factors actually helps in determining the success of the organization. In the last few decades, British Airways has successfully been contributing more than 10billion towards the economy of UK. Thus this report would discuss what are the factors that the British Airways have been utilizing to deliver their best to the customers? Research Aim The current study aims at understanding the impact of the factors of service process on the satisfaction level of the customers in the aviation industry. The study considers the case study of British Airways. Rationale Of Study An association that works in the airline industry essentially organizes all customer service process factors at the hoisted level with the points of accomplishing successful consumer satisfaction. It is reality that the level of consumer satisfaction straightforwardly investigates the development of the business over the time allotment. In this way the preparatory endeavors of this examination work are assess all the customer service process factors considering the detailed analysis of British Airways (Gremler, Gwinner Brown, 2001, p 50). It is discernible that British Airways has created its a high brand image in the aviation industry, which bless with raised level of administrations towards the client on a reliable premise. Subsequently, surveying the customer service process factors of the predicted association would support to measure the relative effects of them on the level of consumer satisfaction. Hypothesis Of Study The hypothesis of the study helps to understand the relationship between the service factors and the customer satisfaction level. Thus the following hypothesis will be tested: Null Hypothesis (H0): There is no positive impact of customer service factors on the satisfaction level of the customers in British Airways. Alternative Hypothesis (H1): There is a positive impact of customer service factors on the satisfaction level of the customers in British Airways. Variables Of The Study In order to understand the customer service factors of aviation industry, it is very important to understand the three service segments of Airlines like British Airways, one is the pre-board services, then secondly, it is the on-board services and thirdly, it is the post-arrival services. All these three factors add potentiality to the services of aviation industry. These three factors actually help to fulfill the gap available in the services of aviation industry and also attain high satisfaction level of the customers (Oyewole, 2002). Further, under these three segments there are wide variety of services like, for instance, the pre-board services include the ticket booking services, the process of check-in, services at airport, pre-flight services and also departure services are some of the factors that influences the pre-board services. Similarly, there are wide varieties of services under the category of on-board services and also post-arrival services (Chen, Wang, Cheng Kuntjara, 2008). 1. Pre-Board Services:a. Booking Tickets: This is the most important service of airline industries. This process is not just limited towards the purchasing of tickets; however, it is also related to delivering the relevant information to the potential users before buying the tickets. Further, at the time of booking tickets there exists certain aspect that plays important roles. Also the accuracy of data and also speed of the booking process plays an important role. These are some of the service factors that influence the satisfaction level of the customers.b. Pre-Flight Services: While discussing the pre-flight services, the main things that a customer looks in to are the ease of access to the pre-flight services, further the parking facilities available in the airport and also the transportation modes and convenience to reach airport (Bejou Palmer, 1998). c. Process of Check-In:This is the section where the customer faces various issues. The customers in this service expects ease, accuracy and speed of the process of check-in. further, they also check for multiple check-in options that are available to them or not. These factors decide their satisfaction level.d. Airport Services: This is also another important service of pre-board services. Here, in these services, the customers mainly look for various aspects like help from the flight service in-charges, the behavior and attitude of the employees in flight, the services available in the flights and also availability of necessary materials etc.e. Departure Process: At the time of departure the customers mainly looks into the punctuality factor that is the arrival and departure of the flight. If the customer finds any delay, they expect the organization to inform the customers about the delay in advance. 2. On-Board Services:The on-board services generally include the entertainment amenities, the quality of beverages and food provided, shopping facilities etc.3. Post-Arrival Services: This is an alternate cri tical perspective which to a great extent influences the level of fulfillment of the client. In this connection the viewpoint which clients are fundamentally searching for is the baggage delivery aspect. They are evaluating this specific perspective on the premise of accuracy and speed. In the meantime they are additionally searching for other travel related offices like lodging, travel related protection and so on. At long last, they are likewise searching for any rebates gave by the carriers in the event that they acknowledge all such administrations (Seyed Alireza Mosavi, 2012). The following service factors have been summarized in the following table: Customer service process factors Discussion Ticket Purchase Availability of Information is easily Speed, Accuracy and easy of ticket booking Pre-flight services Before flight services are easily available The parking facilities and airport is located at convenient location Check-in Accuracy, ease and speed o check-in process More than one-check in options are available Airport services Availability of comfortable waiting lounges Highly standard and helpful personnel The flight personnel are courteous The airline is comfortable and clean The necessary materials are readily available in the airline Departure The arrival and departure time of flight is always on time At the time of delay, proper announcement with the necessary information is provided On board services Entertainment facilities are available in flight The food and beverages provided by the airlines is of high quality There are various on-board varieties in Airlines like shopping Arrival See departure Post-arrival Right and quick baggage delivery There are various service partners like the car rental, travel agencies, hotel service delivery with the airlines Discount coupons are offered to the customers availing for other services Every dimensions discussed above have significance towards maintaining the quality, cutting costs and also manage the demand fluctuations and also the needs of the customers. The aviation industry is already started implementing various strategies that would help to meet these service factors for satisfying the customers. Even though the aviation industry had to face economic crisis, but the UK aviation industry had experienced 7.9% growth in the year 2011. Data Set The researcher aims at evaluating the impact of service process factors on the satisfaction level of the customers in aviation industry emphasizing on the case of British Airways. Here, the researcher utilizes the five point Likert scale for data collection from the British Airways customers. The likert scale, 1 shows the very low association and the 5 shows the very high association. The data set contains 19 variables that are broadly subcategorized under three different segments of service, pre-board, on-board and post-arrival services (Kim, 2011). The sample size considered for this present study is 40. Microsoft Excel is being used to analyze the 40 data sets and both statistical and descriptive study is being executed. The data set looks as mentioned below: Options (1 = low; 5 = high) 1 2 3 4 5 Ticket Purchase Availability of Information is easily Speed, Accuracy and easy of ticket booking Pre-flight services Before flight services are easily available The parking facilities and airport is located at convenient location Process of Check-in Accuracy, ease and speed o check-in process more than one-check in options are available Services in Airport Availability of comfortable waiting lounges Highly standard and helpful personnel The flight personnel are courteous The airline is comfortable and clean The necessary materials are readily available in the airline Process of Departure The arrival and departure time of flight is always on time At the time of delay, proper announcement with the necessary information is provided Service of On board Entertainment facilities are available in flight The food and beverages provided by the airlines is of high quality There are various on-board varieties in Airlines like shopping Post-arrival Right and quick baggage delivery There are various service partners like the car rental, travel agencies, hotel service delivery with the airlines Discount coupons are offered to the customers availing for other services Descriptive Statistics Options (1 = low; 5 = high) N Mean Std. Deviation Min Max Ticket Purchase Availability of Information is easily 40 2.55 1.13 1 5 Speed, Accuracy and easy of ticket booking 40 3.13 0.56 2 5 Pre-flight services Before flight services are easily available 40 1.83 0.68 1 3 The parking facilities and airport is located at convenient location 40 4.10 0.67 3 5 Process of Check-in Accuracy, ease and speed o check-in process 40 2.13 0.33 2 3 more than one-check in options are available 40 1.75 0.44 1 2 Services in Airport Availability of comfortable waiting lounges 40 4.28 0.68 3 5 Highly standard and helpful personnel 40 3.08 0.80 2 5 The flight personnel are courteous 40 4.08 0.73 3 5 The airline is comfortable and clean 40 3.00 0.55 2 4 The necessary materials are readily available in the airline 40 3.48 0.75 2 4 Process of Departure The arrival and departure time of flight is always on time 40 3.05 0.75 1 5 At the time of delay, proper announcement with the necessary information is provided 40 2.95 1.13 1 4 Service of On board Entertainment facilities are available in flight 40 2.78 1.00 1 4 The food and beverages provided by the airlines is of high quality 40 2.60 0.84 1 5 There are various on-board varieties in Airlines like shopping 40 4.90 0.30 4 5 Post-arrival Right and quick baggage delivery 40 2.43 1.03 1 4 There are various service partners like the car rental, travel agencies, hotel service delivery with the airlines 40 1.98 0.70 1 4 Discount coupons are offered to the customers availing for other services 40 3.40 0.87 1 4 Histogram Of Mean Bin Frequency 1.75 1 2.5375 4 3.325 7 4.1125 4 More 2 Descriptive Statistic Analysis Here the descriptive statistics utilized as a part of the study are max value, min value, standard deviation which measures the dispersion and the mean that measure the central of tendency. It is confirm that descriptive statistics are utilized to survey the whole data set and in addition to set up the data set in a way that it supports the analyst to execute statistical and descriptive. Here the measure of central of tendency that is the mean demonstrates the average of the each of the variable utilized here. From the above table it is detectable that the variable "more than one-check in options availability scores the least average score of 1.75, though the variable " There are various on-board varieties in Airlines like shopping " scores highest average score of 4.90. From this descriptive study, it is additionally perceptible that with the exception of " There are various on-board varieties in Airlines like shopping ", there exists certain variables like " Availability of comfortable waiting lounges ", " The parking facilities and airport is located at convenient location" and " The flight personnel are courteous " are likewise critical variables in this study. The measure of scattering, extraordinarily the standard deviation as indicated in the above elucidating insights table additionally help these conclusion. Statistical Test Regression analysis: Regression Statistics Multiple R 0.63 R Square 0.39 Adjusted R Square 0.34 Standard Error 0.54 Observations 40 ANOVA df SS MS F Significance F Regression 3 6.94 2.31 7.81 0.00 Residual 36 10.66 0.30 Total 39 17.6 Coefficients Standard Error t Stat P-value Lower 95% Upper 95% Lower 95.0% Upper 95.0% Intercept 2.83 1.48 1.92 0.06 -0.17 5.82 -0.17 5.82 Pre board services 0.33 0.38 0.87 0.39 -0.44 1.09 -0.44 1.09 On board services -0.73 0.19 -3.86 0.00 -1.11 -0.34 -1.11 -0.34 Post arrival services 0.68 0.16 4.37 0.00 0.36 1.00 0.36 1.00 Findings Here, the regression analysis is utilized as measurable test to affirm the hypothesis of the study. As per the regression analysis, Multiple Regression Model" is utilized where, satisfaction level of the consumers is utilized as independent variable and all the other three service segments the post-arrival service, pre-board services and on-board services, are utilized as dependent variables (Josephat Ismail, 2012). Presently from the above regression analysis it is discernible that the estimation of R Square is 0.39. Since it the score is positive it can be said that services related to Pre-board, On-board services and Post-arrival services are absolutely connected with satisfaction level of customers. Here, the equation of regression is as mentioned below: Y=A + B x 1 + C x 2 + D x 3 Where, Y = Level of consumer satisfaction A = 2.83 B = 0.33 C = - 0.73 D = 0.68 Hence, the equation of regression is Consumer satisfaction level= 2.83 + 0.33 * (Pre board services) - 0.73 * (on board services) + 0.68 * (Post arrival services) Further, since the F-value significance is 0.00038 which is less that 0.05, thus the null hypothesis is to be dismissed. That is it can be said that "Customer service process factors have positive effect on the satisfaction level of the customers in the aviation business, particularly in the event of British Airways." Conclusion And Recommendation Consequently to conclude it can be said that in the airlines business especially focusing on the case of British Airways, the satisfaction level of consumer generally relies on the factors of customer service process. In any case, from the above research the accompanying alternatives can be recommended: 1. 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